YOU MUST BE 21 YEARS AND UP TO VISIT THIS SITE. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY PRIOR TO USING OUR WEBSITE. YOUR USE OF THIS SITE IN ANY FASHION REPRESENTS YOUR ACCEPTANCE AND ACKNOWLEDGMENT OF THE PROVISIONS SET FORTH BELOW. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS IN THEIR ENTIRETY, AND IF YOU ARE NOT OVER THE AGE OF 21, DO NOT USE THIS WEBSITE.

At Whiskey Flavors, we are dedicated to providing our customers with top-quality products and outstanding customer service. Recognizing that there may be occasions where you need to return a product or seek a refund, please carefully review our Return and Refund Policy to understand the guidelines and procedures.

1. Returns

1.1 Eligibility: We accept returns within 30 days from the date of purchase, subject to the following conditions:

– The item must be unused, undamaged, and in its original condition.

– It must be in its original packaging, complete with any tags, labels, or seals.

– Accompanied by the original proof of purchase or receipt.

1.2 Return Process: To initiate a return, follow these steps:

– Contact our customer service team within 30 days of receiving the item, providing product details and the reason for the return.

– Our team will guide you through the process, issuing a return authorization number (RMA) and providing the return shipping address.

– Securely pack the item in its original packaging with all accessories and documentation.

– Clearly mark the RMA number on the package.

– Ship the item back using a traceable method; you are responsible for return shipping costs.

1.3 Inspection and Refunds: Upon receiving the returned item, our team will inspect it for eligibility. If approved:

– Refunds will be issued to the original payment method.

– Shipping charges and applicable restocking fees are non-refundable.

– The refund may take time to reflect in your account, depending on your payment provider.

2. Refunds

2.1 Damaged or Defective Products: For damaged or defective products, contact our customer service team immediately. We’ll arrange a replacement or refund, based on your preference and product availability. Provide detailed information and, if possible, include photos of the damaged or defective item for prompt resolution.

2.2 Missing or Incorrect Items: For missing or incorrect items, inform our customer service team within 48 hours of receiving the package. We’ll investigate and take appropriate measures, such as sending missing items or facilitating a return and refund.

3. Contact Us

For any questions or concerns about our Return and Refund Policy, contact our customer service team:

Email:whiskeybourbon231@gmail.com

Our customer service representatives will assist you and offer further guidance.

Note: This Return and Refund Policy applies exclusively to purchases made through the Whiskey Flavors website (bourbonvswhisky.shop). Refer to the return and refund policies of other channels or authorized resellers for purchases made through them.